Q. Where is EvilRobotLabs based?
A. EvilRobotLabs is based in Canada.
Q. What currency is used on EvilRobotLabs?
A. All prices on EvilRobotLabs are in Canadian dollars.
Q. Do I need to create an account on EvilRobotLabs in order to make a purchase?
A. No you do not need to create an account on EvilRobotLabs to make a purchase. Simply use your credit card at checkout.
Q. Does EvilRobotLabs ship internationally?
A. Yes and international orders will not be charged tax.
Q. What payment options are available?
A. For all orders domestic (Canada) and international (outside Canada) EvilRobotLabs accepts payment via credit card. Credit card transactions are processed through Stripe.
Q. How long does shipping take?
A. It can take between 1 to 4 days from the date the order was placed to process domestic (Canada) orders or international (outside Canada) orders before an item ships. If there are any delays beyond this time frame you will be notified. You will also receive a shipping notice with tracking number once your order has shipped.
Please Note: Deliveries are not made on weekends and other holidays.
Q. How are items shipped?
A. All shipments are done with Canada Post Priority or Xpresspost, fast delivery & guaranteed to arrive.
Please Note: If for some reason Canada Post can not be used to fulfill a users order the user will be contacted.
Q. How much does shipping cost?
A. Shipping costs can be calculated with the “Calculate shipping” feature located in the shopping cart.
Q. My package was opened by customs. What can I do?
A. Some countries may require that packages be opened during customs inspections. Unfortunately, there is nothing our store can do to prevent this and we cannot be held responsible for the actions of customs officials. Please be advised that we cannot provide compensation or exchanges for any items lost, seized, or damaged during customs inspections.
A. An item/part of an item in my order arrived missing/broken or does not work properly!
Q. Please contact us as soon as possible and include (1) a detailed explanation of the problem, (2) a clear, close-up photo of the defective part or screenshot in the case of software and (3) a clear photo of the defective part together with the paper invoice/shipping label (4) also include the word “SUPPORT” followed by the order number at the beginning of the subject line of your email.
We will get back to you as soon as possible with a solution. Please understand that it may take us a few days to respond to your claim. We cannot provide a resolution to any claims if the photo received does not include the shipping label or the paper invoice.
Please Note: We are unable to accept responsibility for damage limited to a product’s outer packaging.
Q. Is it possible to order parts for older game consoles from EvilRobotLabs?
A. Possibly. Requests for parts can be made by filling out the contact form here. Select the “Parts Order” option from the “Subject” drop down menu. In the “message” box please state which console and it’s version number if applicable as well as the part you are looking for.
Q. Is it possible to order products related to retro gaming that are not listed on EvilRobotLabs?
A. Possibly. Requests for products can be made by filling out the contact form here, and selecting the “Special Order” option from the “Subject” drop down menu.